Signing In & Account Security
Sign in with a password or a passkey, add passkeys for safer logins, and reset a forgotten password.
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Signing In & Account Security
Sign in with a password or a passkey, add passkeys for faster and safer logins, and reset a forgotten password in a couple of clicks.
There are three ways into your Otter A/B account: your email and password, your Google account, or a passkey. Passkeys are the newer, safer option — you sign in with your fingerprint, face, or device PIN instead of typing anything. You can use whichever you like, and you can set up more than one.
Three ways to sign in
Email & password
Type your email and password on the sign-in page. Passwords need to be at least 8 characters — a mix of letters, numbers, and symbols is stronger.
Click Continue with Google and pick your Google account. No separate Otter A/B password to manage — handy if you already live in Google.
Passkey
Click Sign in with passkey and confirm with your fingerprint, face, or PIN. Nothing to type, nothing to remember, and nothing that can leak in a data breach.
Add a passkey
- 1
Open your Profile settings
Sign in, then go to your user settings — the Profile page. - 2
Add a passkey and name it
Choose to add a passkey and give it a friendly name like “Work laptop” so you remember which device it's for. - 3
Confirm on your device
Follow your device's prompt — a fingerprint, face scan, or PIN. The passkey is saved, and you can now use Sign in with passkey next time.
Add one passkey per device you use, so you can always get in. To remove one, return to the Profile page and remove it — after that it can no longer sign you in.
Forgot your password?
- 1
Click “Forgot password?”
It's right below the sign-in form. - 2
Enter your email
Use the address you signed up with. We'll email you a link to reset your password. - 3
Set a new password
Open the link, choose a new password (8+ characters), and you're back in.
Keeping your account safe
Add a passkey and make it your main way in. Passkeys can't be phished or stolen in a leak the way passwords can — they're the strongest protection for your account.
Keep a passkey on more than one device. That way, losing one device doesn't lock you out — sign in from another, then add a replacement.
Managing your whole team? Account security is per person. For who can do what across the account, see Members & Roles.
Frequently asked questions
Quick answers to the questions teams ask most about this part of Otter A/B.